Tech Support Specialist 3
The Technical Support Specialist 3 works both independently and collaboratively with other members of IT to solve problems and provide excellent service.
The Technical Support Specialist 3 is expected to learn and maintain a working knowledge of all hardware and software applications used at our company with a goal of resolving problems on the initial calls from our dental offices and Corporate HQ.
Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility.
Responsibilities Triage request coming via phone calls, e-mail, and the ticketing system Enter and document all service requests and incidents into the ticketing system Follow up on various stages of a ticket including but not limited to:
shipment tracking, approval, vendor follow up, etc.
Resolve routine requests and incidents Administrate VDI, Active Directory, and endpoint devices Monitor, troubleshoot, and support Windows servers, desktop/laptop/thin-client PCs, LANWAN, data storage systems, Active Directory, and branch office IT infrastructures Provide status to users and IT personnel on the progress of problem resolution Place and track service calls to vendors, and document vendor progress and resolution Work with management to ensure all Emergency issues are handled in a timely manner and to identify area wide issues Maintain the knowledge base by keeping procedures and information current Perform various operational monitoring tasks as needed Complete special projects assigned by management Requirements Must have a minimum of 5 years of experience in a Technical Support Technician type role College degree in a technology discipline is preferred, Technology certifications are a plus Windows Client and Server operating systems (7, 10, 2008 R2, 2012, 2016) Network architecture and devices Active Directory maintenance and enhancement High availability environments (Server/Storage/Networks) Excellent Hardware and Software troubleshooting skills Customer service oriented Excellent verbal and written communication skills Must have experience providing VIP technical support to company executives Experience with configuring and imaging of endpoint devices is a plus Experience with VMWare is a plus Experience with LANDesk is a plus Experience with Windows scripting is a plus Must be available to work (Rotating Shifts) M-F:
6am-8pm
Sat:
6:
00am-4:
30pm
Sun:
8am-4:
30pm.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Technical Support Specialist 3 is expected to learn and maintain a working knowledge of all hardware and software applications used at our company with a goal of resolving problems on the initial calls from our dental offices and Corporate HQ.
Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility.
Responsibilities Triage request coming via phone calls, e-mail, and the ticketing system Enter and document all service requests and incidents into the ticketing system Follow up on various stages of a ticket including but not limited to:
shipment tracking, approval, vendor follow up, etc.
Resolve routine requests and incidents Administrate VDI, Active Directory, and endpoint devices Monitor, troubleshoot, and support Windows servers, desktop/laptop/thin-client PCs, LANWAN, data storage systems, Active Directory, and branch office IT infrastructures Provide status to users and IT personnel on the progress of problem resolution Place and track service calls to vendors, and document vendor progress and resolution Work with management to ensure all Emergency issues are handled in a timely manner and to identify area wide issues Maintain the knowledge base by keeping procedures and information current Perform various operational monitoring tasks as needed Complete special projects assigned by management Requirements Must have a minimum of 5 years of experience in a Technical Support Technician type role College degree in a technology discipline is preferred, Technology certifications are a plus Windows Client and Server operating systems (7, 10, 2008 R2, 2012, 2016) Network architecture and devices Active Directory maintenance and enhancement High availability environments (Server/Storage/Networks) Excellent Hardware and Software troubleshooting skills Customer service oriented Excellent verbal and written communication skills Must have experience providing VIP technical support to company executives Experience with configuring and imaging of endpoint devices is a plus Experience with VMWare is a plus Experience with LANDesk is a plus Experience with Windows scripting is a plus Must be available to work (Rotating Shifts) M-F:
6am-8pm
Sat:
6:
00am-4:
30pm
Sun:
8am-4:
30pm.
Estimated Salary: $20 to $28 per hour based on qualifications.
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